INDEPENDENCE Research Operation Partner

INDEPENDENCE Partner - Your Trusted Research Operation Partner in Indonesia Since 1993
ISO 20252 Certified

INDEPENDENCE Partner is one of Indonesia's most established and trusted research operation partners. We are ISO 20252 certified, ensuring international standards for quality, data security, and research process excellence.

We work behind the scenes for leading global and local research agencies, helping them accomplish research tasks with high-quality results, on time and within budget. Our core strength is end-to-end A-to-Z research operations, managed by the strongest Project Management team in the market.

WHAT WE DO - FULL SERVICES:

Project Management: Tailored planning & strategy, streamlined coordination, timeline & budget management. Our PM team is highly rated for solid structure and deep knowledge of research design.

Data Collection & Fieldwork: Our extensive, experienced field force is our key differentiator. We handle both small-scale and large-scale surveys with thousands of respondents.

Data Management: Collection, cleaning, integration, validation, tabulation and processing in any format you need - SPSS, Quantum, ASCII, Excel, and others.

Quality Assurance: Rigorous QC system with fieldwork audits, on-the-ground assessments, back-checks, ongoing training, CATI remote listening-in, GPS validation, and recording. We deliver independent, reliable data you can trust.
Additional Support: Respondent recruitment & screening, translation, transcription, coding, and report support.

METHODS & CAPABILITIES:
Quantitative: Face-to-Face (CASI, CAPI), CATI (with flexibility for remote client listening-in from your office), CAWI / Online Research (mobile-optimized with advanced logic & real-time capture), CLT, Mystery Shopping.

Qualitative: Focus Group Discussion (FGD), In-Depth Interview (IDI), Ethnography, In-Home, Online and Offline Interaction.

NATIONWIDE COVERAGE:
We have a wide network of local field offices across Indonesia, enabling effective and efficient coverage. We cover all major islands - Java, Sumatra, Kalimantan, Sulawesi, Bali, Nusa Tenggara, Maluku & Papua - including both urban and hard-to-reach rural areas. Localized teams mean better cultural understanding and lower operational cost.

Core Team: 60+ staff
Field Force: 2,780+ trained interviewers & 120+ supervisors.

SECTORS WE SERVE:
FMCG, Consumer Goods, Retail & E-commerce, Healthcare & Pharma, Finance & Banking, Automotive, Telecom, Technology, Public Sector, Media, and more. We understand the unique challenges of the Indonesian market, cultural psyche, and diverse consumers.

WHY CLIENTS CHOOSE US:
Based on Customer Satisfaction Survey:

"Independence has the strongest Project Management team capabilities, has solid structure, and knowledge of research design"
"Still one of the vendors that has good system compared to others"
"Pricing is more competitive, timeline is negotiable, and the PM team is very collaborative and friendly"
Trusted by leading multinational research agencies and Fortune 500 companies. We provide competitive pricing, negotiable timelines, advanced technological support, and a truly collaborative partnership. Let us manage the complexities of data gathering, so you can focus on turning insights into action.

Contact: +62818 8484 82
info@independencepartner.com