QUALITY RESEARCH (POSTAL QUALITY TESTING) At Quotas, we examine the quality of our clients' processes and services. Therefore, we design studies, collect data and diligently validate and analyze the latter using modern scientific methods. TECHNOLOGY We provide solutions regarding tracking, documenting and analyzing the movement of objects. Often we integrate these solutions in our studies to increase the validity of our data collection processes. WORLDWIDE PANEL We maintain a pool of more than 15,000 panelists from more than 100 countries. Thus, we have the capacity to conduct studies in international and cross-border settings. RAILWAY INDUSTRY / PUBLIC TRANSPORT We have extensive knowledge of markets and methods applied in the fields of transport and environment. One major focus lies on conducting studies for companies and associations related to the railway industry or public transport. RANGE OF SERVICES Customer acquisition Customer satisfaction Customer retention Market and segmentation analyses Product optimization Pricing Objective quality measurements Subjective quality measurements from the customer's perspective Complex evaluations of the quality of advice or service provided Potential analyses Customer analyses SCOPE OF METHODS Panel testing Mystery shopping Mystery calling Point-of-sale tests
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