Quotas GmbH

QUALITY RESEARCH (POSTAL QUALITY TESTING)

At Quotas, we examine the quality of our clients' processes and services. Therefore, we design studies, collect data and diligently validate and analyze the latter using modern scientific methods.

TECHNOLOGY

We provide solutions regarding tracking, documenting and analyzing the movement of objects. Often we integrate these solutions in our studies to increase the validity of our data collection processes.

WORLDWIDE PANEL

We maintain a pool of more than 15,000 panelists from more than 100 countries. Thus, we have the capacity to conduct studies in international and cross-border settings.

RAILWAY INDUSTRY / PUBLIC TRANSPORT

We have extensive knowledge of markets and methods applied in the fields of transport and environment. One major focus lies on conducting studies for companies and associations related to the railway industry or public transport.

RANGE OF SERVICES

Customer acquisition

Customer satisfaction

Customer retention

Market and segmentation analyses

Product optimization

Pricing

Objective quality measurements

Subjective quality measurements from the customer's perspective

Complex evaluations of the quality of advice or service provided

Potential analyses

Customer analyses

SCOPE OF METHODS

Panel testing

Mystery shopping

Mystery calling

Point-of-sale tests