Ethos Integrated Solutions LLC

With offices in the UK, Abu Dhabi and Dubai in the UAE, Ethos Integrated Solutions has served the market for more than 20 years and is now the GCC region’s leading provider in customer experience excellence. To support its clients, this multi-award-winning company has developed a range of Voice of Customer, Customer Experience Training and Consultancy Solutions, as well as software solutions that help organisations achieve sustainable competitive advantage in customer service quality. Ethos' Mapovate Customer Experience Journey Mapping solution, the first of its kind that includes real-time Voice of Customer analytics, as well as its KnowledgeTRAK Measurement solution can be used to identify, measure and remedy performance gaps. Customer Experience Management training and consultancy solutions are offered through the company’s training and consultancy teams. Ethos is also the Regional TICSI Partner for the International Customer Service Institute, with exclusive implementation rights for all TICSI Solutions throughout the MENA Region. All of Ethos' Solutions have the overall aim of enhancing all of their clients' brand equity through improving customer experience.