Spectos GmbH

Spectos is an independent Market Research & Technology Institute. Founded in 2001 in Dresden, Germany, by Niels Delater, Spectos has been providing industry leaders with individual solutions for decades.

With over a decade of technology-driven market research experience and a leading presence across the globe, Spectos delivers customers with solutions they need to sustainably improve customer satisfaction and build customer loyalty. Fields of service are: Customer Experience Management, Enterprise Feedback Management, Service Quality Management, Complaint Management and Transit Time Monitoring according to EN 13850.

By providing highly effective SaaS & PaaS solutions based on the Six Sigma methodology, Spectos delivers a dependable framework for measuring, sharing, and acting on customer & employee feedback throughout entire organizations.

With built-in internal communication tools, rich & responsive data representations, insightful cross-location comparisons, role-based data access, automated notification systems, and modern social media filters, Spectos provides its users with a centralized platform for valuable omni-channel customer data, empowering them to win and retain more customers than ever before – and make them even happier in the process!

The platform is enhanced by dedicated project management teams, panel services & multi-language support to build and maintain large scale projects for multinational organizations.