One of the experienced leaders in Mystery Shopping for 20 years - Experience: We have been conducting MS for French and International leader companies since 1986. - Clients: Over 100,000 mystery visits/per year in different sectors. - Specialisation: The customer experience/point of sale relationship. - Reception and Service Quality Tracking - Customer Satisfaction Evaluation - Dedicated contact: Project managers working on international surveys. - Benchmark: A unique and extensive MS database provides our clients interesting benchmarks, overall and by sector. - One stop shop for MS Worldwide: Founder member of Excellence Mystery Shopping International - first network specialized in mystery shopping studies. 18 independent companies across more than 45 countries. - Top Quality Fieldwork: Experienced and trained mystery shoppers. Continuous monitoring system. Strict control policy. - MS training: General briefing sessions and specific client briefings organized with MS throughout the year. - Objective and homogeneous assessments. - Operational recommendations.

Full Service Market Research Agency

• - Excellence Mystery Shopping International